RETURN AND EXCHANGE POLICY

Return and Exchange Policy

Last updated: 24-12-2023

Thank you for choosing Bagzone.World for your fashion needs. We strive to provide you with a seamless shopping experience. Please read our return policy carefully to ensure a smooth process.

Returns: Yes We Accept returns for defective products only
Exchanges: Yes We Accept exchanges

1. Two Days Return Policy:

• You have 2 days from the date of delivery to initiate a return for eligible items.

2. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

3. Initiating a Return:

• To initiate a return, please contact our customer support team at [jiyashopyfy@gmail.com] within the 2- day window. Provide your order number and details of the item you wish to return.

• Our customer support team will guide you through the return process and provide you with a return authorization.

4. Return Authorization:

• Returns must be authorized by Bagzone.world. Please do not send items back without obtaining a return authorization.

• Unauthorized returns may not be accepted, and the customer will be responsible for return shipping costs.

5. Return Shipping:

• Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.

• We recommend using a trackable shipping method to ensure the safe return of the item.

6. Refund Process:(if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon receiving the returned item, we will either send you a replacement or issue a Store Credit refund. That Refunds can be used to place a new order.

7. Wrong Product Received:

• In the rare event that you receive the wrong product, we require a video of the unboxing process to validate the claim. Please contact our customer support team at [jiyashopyfy@gmail.com] for further instructions.

8. Google Ads and Shopping Ads:

• Our return policy complies with Google Ads and Shopping Ads policies. Customers directed to Bagzone.world through Google Ads will be subject to the same return policy as all other customers.

9. Contact Information:

• If you have any questions or concerns about our return policy, please contact us at jiyashopyfy@gmail.com or call/whatsapp +918866780967

By making a purchase on Bagzone.world, you agree to abide by this return policy.